Privacy Policy.

1. Who we are

Daisy Maid South East Limited (trading as Daisy Commercial), registered in England and Wales. Registered office address: London, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller.

If you have any questions about this policy or our data practices, please contact us at office@daisycommercial.co.uk or call 0203 987 1944.

2. What data we collect

We may collect the following personal data when you use our website or contact us:

• Name and job title
• Email address and telephone number
• Company name and business address
• Details of your enquiry or cleaning requirements
• Technical data such as IP address, browser type, and pages visited (see our Cookie Policy)

3. How we collect your data

We collect personal data through:

• Our website contact and quote request forms
• Direct email, telephone, or written correspondence
• Cookies and similar technologies when you browse our website

4. Lawful basis for processing

We process your personal data on the following lawful bases under the UK GDPR:

• Consent - where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications).
• Legitimate interests - where processing is necessary for our legitimate business interests, such as responding to enquiries, providing quotes, and improving our services, provided these interests do not override your rights.
• Contractual necessity - where processing is necessary to perform a contract with you or to take pre-contractual steps at your request.
• Legal obligation - where we are required to process your data to comply with a legal obligation.

5. How we use your data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Deliver and manage our cleaning services
• Communicate with you about your account or services
• Improve our website and services
• Comply with legal and regulatory requirements

6. Data sharing

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business (e.g. website hosting, email services), but only where necessary and under appropriate data processing agreements.

We may also disclose your data where required by law, regulation, or court order.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months after our last interaction with you, unless a contract is in place.

8. Your rights

Under the UK GDPR, you have the following rights:

• Right of access - request a copy of the personal data we hold about you.
• Right to rectification - request correction of inaccurate or incomplete data.
• Right to erasure - request deletion of your personal data in certain circumstances.
• Right to restrict processing - request that we limit how we use your data.
• Right to data portability - request a copy of your data in a structured, machine-readable format.
• Right to object - object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at office@daisycommercial.co.uk. We will respond to your request within one month.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at www.ico.org.uk or by telephone on 0303 123 1113.